Empowering Businesses Through Smart Outsourcing
We strive to exceed expectations in every interaction, task, and solution we deliver.
11+
3+
Years of experience
Happy clients
Our Core Values
Integrity
We operate with honesty, transparency, and accountability in everything we do.
Customer Commitment
Our clients' success is our success. We are dedicated to understanding their needs and delivering measurable value.
Innovation
We embrace change, continuous learning, and creative problem-solving to improve our services and outcomes.
Teamwork
We believe collaboration and mutual respect are essential to achieving great results.
Growth
We invest in the development of our people, our clients, and our organization to create long-term success.
Why Choose Viable Solutions?
At Viable Solutions, we combine skilled talent, proven processes, and a customer-centric approach to deliver outsourcing solutions that make a real impact. Our team is committed to maintaining the highest standards of quality, efficiency, and professionalism while providing flexible support that grows with your business.
Whether you're looking to enhance customer support, strengthen sales efforts, streamline administrative functions, or build a dedicated outsourced team, Viable Solutions is ready to become a trusted extension of your organization.
More Than a Service Provider
We believe that outsourcing is more than just reducing costs—it's about creating opportunities, building partnerships, and enabling businesses to focus on what they do best. That's why we work every day to deliver value, foster trust, and help our clients achieve sustainable growth.
At Viable Solutions, we're not just supporting businesses—we're helping build their future.
FAQs
General Questions
1. What is Viable Solutions?
Viable Solutions is a Philippine-based Business Process Outsourcing (BPO) company that helps businesses reduce operational costs while improving efficiency through high-quality outsourcing solutions. We provide dedicated teams tailored to your business needs.
2. Where are you located?
Our headquarters is located in Toledo City, Cebu, Philippines, serving clients both locally and internationally.
3. What industries do you serve?
We work with businesses across various industries, including:
Healthcare
E-commerce
Real Estate
SaaS & Technology
Home Services
Financial Services
Retail
Professional Services
Startups and SMEs
Services
1. What services do you offer?
Our services include:
Customer Support
Technical Support
Appointment Setting
Lead Generation
Virtual Assistance
Back-Office Support
Data Entry & Data Management
Email & Chat Support
CRM Management
Administrative Support
Custom Outsourcing Solutions
2. Can you build a dedicated team for my business?
Yes. We specialize in creating dedicated teams based on your specific processes, KPIs, and business goals.
3. Do you provide 24/7 support?
Yes. Depending on your operational requirements, we can provide support during business hours or 24/7 coverage.
4. Can your team use our CRM or software?
Absolutely. Our staff can be trained to use your preferred CRM, helpdesk, project management, or communication platforms.
Hiring & Onboarding
1. How quickly can we get started?
Depending on your requirements, onboarding can typically begin within a few days to a few weeks, including recruitment, training, and process setup.
2. Do you recruit specifically for our account?
Yes. We recruit talent based on your job requirements, experience preferences, and company culture.
3. Can I interview the candidates?
Of course. You have the final say in selecting the team members who will represent your business.
4. How is training handled?
Our team works closely with you to develop and deliver a training program that ensures your dedicated staff is fully prepared before going live.
Pricing
1. How much do your services cost?
Pricing depends on factors such as:
Role and responsibilities
Number of team members
Required skills
Working hours
Project scope
Contact us for a customized quote based on your business needs.
2. Are there any long-term contracts?
We offer flexible engagement options. Contract terms vary depending on the service and project requirements.
Security & Quality
1. How do you ensure quality?
We maintain high service standards through:
Performance monitoring
Quality assurance evaluations
Regular coaching sessions
KPI reporting
Continuous improvement initiatives
2. Is my business information secure?
Yes. We take data security seriously and implement confidentiality agreements, secure systems, and best practices to protect client information.
3. Do your employees sign Non-Disclosure Agreements (NDAs)?
Yes. Team members can sign NDAs and other confidentiality agreements as required.
Communication
1. How will we communicate with our team?
We work with the communication tools you already use, including Microsoft Teams, Slack, Zoom, Google Meet, Skype, and email.
2. Will I have a dedicated point of contact?
Yes. Every client is assigned a dedicated account manager to ensure smooth communication and ongoing support.
Why Choose Viable Solutions?
1. Why should I outsource with Viable Solutions?
Partnering with Viable Solutions allows you to:
Reduce operating costs
Access skilled professionals
Scale your team quickly
Focus on your core business
Improve customer experience
Increase operational efficiency
2. What makes Viable Solutions different?
We prioritize partnership over transactions. Our approach focuses on understanding your business, providing tailored outsourcing solutions, maintaining transparent communication, and delivering measurable results that help your business grow.
Getting Started
1. How do I request a quotation?
Simply contact us through our website, email, or contact form. We'll discuss your requirements and provide a customized proposal.
2. Can I start with one employee?
Yes. Whether you need a single dedicated specialist or an entire team, we can tailor a solution that fits your current needs.
3. How do I contact Viable Solutions?
You can reach us through our contact form on the website or by emailing info@viablesolutionsph.com. Our team will respond as soon as possible.
Call to Action
Still have questions?
Our team is ready to help you find the right outsourcing solution for your business. Reach out today for a free consultation, and let's discuss how Viable Solutions can support your growth.
